Due to our products being fully personalised, HAMPERS WITH LOVE will not accept returns or refunds due to change of mind.
If your personalised products or goods have been damaged during transit, we will provide a replacement providing all of the below conditions are met;
• Our team must be notified within 5 business days of your tracked date of delivery of any faults including damaged/faulty goods or issues with your personalisation.
• A photo of the item(s) must be sent via email.
• Personalisation errors were not a result of incorrect information provided by you.
If the above conditions have not been met, HAMPERS WITH LOVE reserves the right to refuse a replacement or refund.
If you have any questions regarding our refund policy, please contact our office: firstname.lastname@example.org